Legal

Terms and Conditions

Last updated: February 2025

At Puttas Farm, we strive to maintain the highest quality standards throughout the entire product production cycle to deliver premium organic products to our customers.

Our replacement, return, and refund policies are designed with a customer-first approach to ensure a smooth and satisfactory shopping experience.

The policies mentioned below are applicable only to purchases made online through our official website. These policies do not apply to products purchased from offline stores or third-party platforms.

Customers can contact us within 7 days from the date of delivery to request an exchange, return, or refund by calling our customer support or sending us an email.

Replacement, Return and Refund Policy

Replacement

Replacement of products may be considered under the following conditions:

  • In-transit damage, provided the issue is reported within 24 hours of delivery.
  • If the delivered product has a remaining shelf life of less than 30%, reported within 24 hours of delivery.
  • Quality-related concerns, subject to verification and approval by our internal quality control team after product evaluation.

The product must be returned to initiate replacement. Replacement is not permitted without return of the product.

Replacement Not Allowed In The Following Cases:

  • Expired products
  • Used or opened products

Return

All products are delivered on a non-returnable basis. Returns are accepted only in the case of incorrect or damaged products delivered to the customer.

Refund

Refunds may be initiated under the following circumstances:

  • Confirmed quality issues with the delivered product
  • Order cancellation initiated by the company

Refunds may be processed through:

  • E-Vouchers or Gift Cards
  • Direct transfer to the customer’s bank account

E-Vouchers can be redeemed on future purchases within their validity period.

Bank refunds will be processed within 7–8 business days, subject to quality inspection clearance.

Refunds will not be processed to third-party bank accounts. The customer’s name must match the bank account holder’s name.

Cash refunds are not permitted for Cash on Delivery (COD) orders.

Refunds will be initiated only after the returned product is received by us. If the customer self-ships the product and it is lost in transit, refunds will not be applicable.

Order Cancellation

  • Customers may request order cancellation within 2 hours of placing the order.
  • Cancellation requests are accepted between 9:30 AM and 6:00 PM, Monday to Friday.
  • Cancellation requests can be raised via phone or email.
  • Once the order has been processed or shipped, cancellation is not possible.