Replacement, Return and Refund Policy

Replacement

Replacement of products may be considered under the following conditions:

• In-transit damage, provided the issue is reported within 24 hours of delivery.
• If the delivered product has a remaining shelf life of less than 30%, reported within 24 hours of delivery.
• Quality-related concerns, subject to verification and approval by our internal quality control team after product evaluation.

The product must be returned to initiate replacement. Replacement is not permitted without return of the product.

Replacement Not Allowed In The Following Cases:

• Expired products
• Used or opened products

Return

All products are delivered on a non-returnable basis. Returns are accepted only in the case of incorrect or damaged products delivered to the customer.

Refund

Refunds may be initiated under the following circumstances:

• Confirmed quality issues with the delivered product
• Order cancellation initiated by the company

Refunds may be processed through:

• E-Vouchers or Gift Cards
• Direct transfer to the customer’s bank account

E-Vouchers can be redeemed on future purchases within their validity period.
Bank refunds will be processed within 7–8 business days, subject to quality inspection clearance.
Refunds will not be processed to third-party bank accounts. The customer’s name must match the bank account holder’s name.
Cash refunds are not permitted for Cash on Delivery (COD) orders.
Refunds will be initiated only after the returned product is received by us. If the customer self-ships the product and it is lost in transit, refunds will not be applicable.

Order Cancellation

• Customers may request order cancellation within 2 hours of placing the order.
• Cancellation requests are accepted between 9:30 AM and 6:00 PM, Monday to Friday.
• Cancellation requests can be raised via phone or email.
• Once the order has been processed or shipped, cancellation is not possible

Cancellation and Return Policy (Additional)

Puttas Farm endeavors to provide the highest quality products to its customers. However, if you are dissatisfied with your purchase or have concerns regarding the delivered products, the following policy outlines the process for order cancellation and product returns.

Cancellation Policy

• Customers may cancel their order at any time before the order is marked as out for delivery.
• Upon successful cancellation, the refund will be initiated instantly to the original mode of payment.
• The refunded amount will be credited within 5–7 business days, depending on the bank or payment provider.
• Once an order is out for delivery, it cannot be cancelled or refunded.

Return Policy

• Returns will be considered only in cases where the product delivered is damaged, defective, or has quality issues attributable to the company.
• Puttas Farm reserves the right to investigate the issue and take appropriate action after verification.
• Return requests must be initiated within 36 hours of successful delivery of the order.
• Customers must raise the return request by emailing customercare@puttasfarm.com.
• Providing clear product images is mandatory while raising a return request for damaged products.
• All return requests are subject to approval by the company after due verification.
• Returned items must be unused, unopened, and in their original packaging along with the original receipt.

For any queries or assistance regarding cancellation or returns, customers may contact us at (120) 426 0545 or email us at customercare@puttasfarm.com.